VistaCam 1200 Troubleshooting Guide
Make sure you connect your VistaCam 1200 Doorbell to the same Wi-Fi hotspot and network as you Vera or Ezlo Controller.
- If the last step from the wizard takes longer than a few minutes please check the Wi-Fi to which you connected your phone during the wizard has a working Internet connection.
Another cause might be because you didn’t connect the phone to the same network as your controller.
Note: You can check the network to which the Vera controller is connected to, by going to https://home.getvera.com login with your username and password, and select the controller to which you want to add the doorbell, select “Settings” and go to “Net & Wi-Fi”. You should be able to see the Wi-Fi to which the controller is connected to.
- If you connected your Vera or Ezlo controller via WiFi to your router make sure you disable the “AP isolation” feature on your router. This is a security feature on routers that disallows communication between any WiFi clients on the same network and thus not allowing the camera and the controller to communicate with each other.
- If the Vera or Ezlo controller is connected both as a WiFi client and via Ethernet cable it will always scan using the WiFi interface. If this is your case and the WiFi and Ethernet connections point to different networks, make sure that the camera is either on your network that the controller is connected via WiFi or disable the WiFi connection on your Vera controller to use only the Ethernet connection.
Check the screenshot from the WebUI ( the first option must be selected instead of the 3rd one):
Q & A
Q: I hear an echo when I’m talking to the person from my door. Why?
A: This is because the application has the microphone always enabled and relays everything it hears. You can avoid this by setting the phone volume lower for now (below 80%).
Q: Can the doorbell detect both 2.4 and 5 GHz Wi-Fi?
A: VistaCam 1200 can detect WiFi networks that are using both 2.4 and 5 GHz but for the 2.4 GHz band they must not be using channels 12 or 13.
Q: I hear a strange sound from the house chime. Why?
A: If the house chime has a strange or irregular sound the doorbell type selected was most probably not correct during the inclusion process. You can set the correct chime type by going to the VeraMobile app, select the doorbell, tap the doorbell Live view ->Settings-> Extra Settings and select the correct chime (mechanical or electrical).
Q: I’m receiving too many false notifications. Why?
A: Your camera might be picking movement that is not intended such as the moving leaves of a tree, or a busy road. You can decrease the motion sensor sensitivity in order to avoid this. This can be done from the Vera App under Cameras->Tap the doorbell Live view ->Settings-> Extra Settings -> Motion Sensitivity