|  Help center

Do you have a good idea that you think we should develop, or a bug that needs fixing, or a device that you want Ezlo products to support? Why not help us improve our products and services by submitting a new request to our community tracker?

The tracker is linked to our internal service desks, so any tickets you create are read by our support staff and product managers. You can also view tickets created by other community members and view their progress. Let’s get started:

  • First, create an account on the Ezlo community forums. If you already have an account then just log into the forum as normal.
  • Next, click the ‘Community Feature and Bug Tracker’ link in the top-menu bar:
  • The next step is to create an account on the tracker site. This is where you will submit your bugs, suggestions or integration requests.
  • Create an account with the same email address, name and password as your Ezlo community account.
  • After your account is approved you can simply login at the forums and click the community tracker link to open the service desk portal:
  • You can create new tickets on a range of topics, including device integrations, bugs, new feature suggestions and plugins.
  • You can view the status of your tickets or all community tickets by clicking ‘Requests’ at the top-right of the page:
  • Copy the URL of your request from the address bar if you want to share it with others on the community forum: